IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS (“TERMS AND CONDITIONS”) BEFORE ENTERING THIS PROMO. THIS IS A LEGALLY BINDING AGREEMENT BETWEEN YOU AND COCA-COLA REFRESHMENTS MALAYSIA SDN. BHD. (“PROMOTER”) ESTABLISHING THE TERMS AND CONDITIONS UNDER WHICH YOU (“PARTICIPANT”) ARE ENTITLED TO PARTICIPATE IN THIS PROMO. BY ENTERING THIS PROMO, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ABIDE BY THESE TERMS AND CONDITIONS AND PRIVACY POLICY.
A. Eligibility
B. Promo Period
C. How To Participate
The manner of participation will differ depending on the type of outlets from where a purchase is being made, as listed under paragraphs C.1 and C.2 below.
D. Prize & Selection of Winners
Prize Category | Prize | Total Number of Winners |
National Grand Prize* | A Trip for 2 Persons To Jeju Island | 4 winners |
National First Prize (excluding Entries supported by a Proof of Purchase from Lotus’s or Aeon) | One (1) Go Pro Lit | 50 winners |
Lotus’s Exclusive First Prize ( for Entries supported by a Proof of Purchase from Lotus’s only) | One (1) Go Pro Max | 12 winners |
Aeon’s Exclusive First Prize (for Entries supported by a Proof of Purchase from Aeon only) | One (1) Nintendo Switch 2 | 8 winners |
National Second Prize (excluding Entries supported by a Proof of Purchase from Aeon) | One (1) Pair of TGV Cinema Movie Tickets | 200 winners |
Aeon’s Exclusive Second Prize (for Entries supported by a Proof of Purchase from Aeon only) | One (1) RM50 Texas Chicken Voucher | 200 Winners |
Note:
* The National Grand Prize shall include roundtrip flight tickets from Kuala Lumpur International Airport (KLIA) to Jeju International Airport (CJU), with a layover in Singapore, and accommodation for a four (4)-night stay on a doubleoccupancy basis. The travel dates are fixed from 30 September 2026 to 4 October 2026. No changes, extensions, or substitutions shall be permitted.
a) All Entries will be eligible for a chance to win the National Grand Prize.
b) Only Entries NOT supported by a Proof of Purchase from Lotus’s outlet or Aeon outlet will be eligible for a chance to win the National First Prize.
c) Only Entries supported by Proof of Purchase from Lotus’s outlet will be eligible for a chance to win the Lotus’s Exclusive First Prize.
d) Only Entries supported by Proof of Purchase from Aeon outlet will be eligible for a chance to win the Aeon’s Exclusive First Prize.
e) Only Entries NOT supported by Proof of Purchase from Aeon’s outlet will be eligible for a chance to win the National Second Prize.
f) Only Entries supported by Proof of Purchase from Aeon’s outlet will be eligible for a chance to win the Aeon’s Exclusive Second Prize.
b) National Grand Prize winner selection: After deducting the entries of Aeon’s Exclusive Second Prize winners, the overall total number of entries received for the Promo will be divided by a factor of 4 to determine the number of National Grand Prize winners.
– For illustrative purposes, a total of 10,200 valid Entries was received. The National Grand Prize Winners will be the Entries at positions #2,550, #5,100, #7,650 and #10,200 .
c) National First Prize winner selection: After deducting the entries of the winners from Aeon’s Exclusive Second Prize and National Grand Prize, the remaining entries received for purchases at all outlets excluding Lotus’s and Aeon outlets will be divided by a factor of 50 to determine the number of National First Prize winners.
– For illustrative purposes, a total of 2,500 valid Entries was received. The National First Prize Winners will be the Entries at positions #50, #100, #150 and so on.
d) Lotus’s Exclusive First Prize winner selection: After deducting the entries of the winners from Aeon’s Exclusive Second Prize, National Grand Prize and National First Prize, the remaining entries received for purchases at Lotus’s outlet will be divided by a factor of 12 to determine the number of the Lotus’s Exclusive First Prize winners.
– For illustrative purposes, a total of 2,500 valid Entries was received from Lotus’s outlet. Lotus’s Exclusive First Prize Winners will be the entries at positions #208, #416, #624 and so on.
e) Aeon’s Exclusive First Prize winner selection: After deducting the entries of the winners from Aeon’s Exclusive Second Prize, National Grand Prize, National First Prize and Lotus’s Exclusive First Prize, the remaining entries received for purchases at Aeon outlet will be divided by a factor of 8 to determine the number of the Aeon’s Exclusive First Prize winners.
– For illustrative purposes, a total of 2,500 valid Entries was received from Aeon outlet. Aeon’s Exclusive First Prize Winners will be the entries at positions #313, #626, #939 and so on.
f) National Second Prize winner selection: After deducting the entries of the winners from Aeon’s Exclusive Second Prize, National Grand Prize, National First Prize, Lotus’s Exclusive First Prize and Aeon’s Exclusive First Prize, the remaining entries received for purchases at all outlets excluding Aeon outlets will be divided by a factor of 200 to determine the number of the National Second Prize winners.
– For illustrative purposes, a total of 2,500 valid Entries was received. National Second Prize Winners will be the entries at positions #13, #26, #39 and so on.
For the avoidance of doubt, where the calculation results in a decimal figure, any decimal of 0.5 and above shall be rounded up to the next whole number (i.e. increased to the nearest whole number), while any decimal of 0.4 and below shall be rounded down (i.e. the decimal shall be disregarded).
E. Other Conditions
Upon completion of the winner selection process by Coca-Cola Refreshments Malaysia Sdn. Bhd. (“Promoter”), the selected winner’s contact details and relevant personal information may be shared with Flight Centre Travel Group (Malaysia) Sdn. Bhd. . (“FCM”) solely for the purpose of prize fulfilment, trip coordination, verification, booking administration, and related travel arrangements for the trip to Jeju Island (“National Grand Prize”).
After receiving the winner’s details from the Promoter, FCM will contact the winner using the contact information provided to the Promoter. FCM may contact the winner by email, telephone, WhatsApp, or such other reasonable means of communication for the purposes of:
(a) identity verification;
(b) confirming acceptance of the National Grand Prize;
(c) collecting required travel details and documents;
(d) coordinating booking and itinerary arrangements; and
(e) communicating important pre-trip information.
FCM will make up to 3 emails and 3 telephone contact (call) attempts to winners. Winners must respond in writing within the deadline communicated by FCM , failing which the winner may be deemed to have forfeited the Retreat Prize. If a winner is uncontactable, fails to respond, declines the prize, or fails to submit the required information or documents by the stated deadline, the Promoter reserves the final right to disqualify that winner and appoint a replacement winner, if applicable.
Prior to confirmation of the National Grand Prize, the winner may be required to provide documents and information requested by FCM and/or the Promoter, including but not limited to:
(a) full name as per passport;
(b) copy of passport biodata page;
(c) contact number and email address;
(d) nationality and residential address;
(e) emergency contact details;
(f) any visa-related information required for travel; and
(g) signed declaration forms, waivers, indemnities, publicity releases, medical acknowledgements, or participation agreements.
Failure to provide accurate, complete, and valid documentation within the requested timeline may result in disqualification and/or forfeiture of the National Grand Prize.
The winner is solely responsible for ensuring that all personal particulars and travel information submitted to FCM are complete, accurate, and identical to the winner’s travel documents. FCM shall not be responsible for any loss, delay, failed booking, denied boarding, immigration issue, or additional costs arising from inaccurate, incomplete, inconsistent, or late submission of information by the winner.
The National Grand Prize shall be deemed accepted only after the winner: (a) confirms acceptance in writing or through such method required by FCM; (b) successfully completes FCM’s verification process; and
(c) submits all required forms, information, and supporting documents within the specified timeline.
Until all such requirements are fulfilled, FCM and the Promoter reserve the right not to proceed with travel bookings or other arrangements.
FCM acts as the appointed trip organiser and coordinator for the National Grand Prize. FCM shall coordinate the fulfilment and administration of the trip arrangement after receiving the winner’s details from the Promoter, including pre-trip communication, booking coordination, itinerary management, and on-ground support, subject always to these terms and conditions and the policies of third-party service providers.
Unless otherwise stated by the Promoter in writing, the National Grand Prize includes only the specific components expressly communicated to the winner. Any costs, expenses, upgrades, add-ons, personal purchases, incidental charges, or items not expressly stated to be included in the National Grand Prize shall be borne solely by the winner.
The winner is solely responsible for ensuring that he/she holds a valid passport with sufficient validity, and where applicable, valid visas, permits, vaccination documents, travel declarations, or any other immigration or entry requirements required for travel to and from Jeju, South Korea. FCM shall not be liable if the winner is unable to travel due to failure to satisfy passport, visa, immigration, customs, health, or border control requirements.
The winner acknowledges that participation in the National Grand Prize experience may
involve travel, physical movement, outdoor activities, scheduled excursions, and group based experiences. The winner is responsible for assessing his/her own fitness, medical suitability, and readiness to participate. FCM may require the winner to disclose relevant medical or mobility conditions where reasonably necessary for trip planning or safety management. FCM reserves the right to restrict or decline participation in any specific activity where safety, health, or operational concerns arise. Notwithstanding the foregoing, FCM shall not be responsible or liable for any illness, injury, medical condition, accident, loss, damage, disability, death, or other consequence arising from or in connection with the winner’s participation in the Retreat or any related activity,
The winner shall inform FCM of any medically necessary dietary restrictions, food allergies, or dietary requirements within the timeline communicated by FCM. FCM will use reasonable endeavours to communicate such requirements to relevant hotels, restaurants, caterers, venues, airlines, and other third-party service providers involved in the Retreat. However, FCM does not warrant or guarantee that all dietary restrictions, allergies, or requirements can be accommodated at all times, and the availability of suitable food options may be subject to the capabilities, policies, and operational limitations of third-party providers. Dietary preferences, lifestyle choices, religious preferences, or non-medical food preferences may not be accommodated. The winner remains solely responsible for assessing the suitability of any food or beverage consumed and for managing his/her own dietary, allergy, or medical requirements. FCM shall not be responsible or liable for any injury, illness, allergic reaction, discomfort, loss, damage, cost, or expense arising from or in connection with any dietary requirement, food allergy, food intolerance, or inability of any third-party provider to accommodate any dietary restriction, requirement, or preference.
Travel insurance is not included as part of the National Grand Prize. Each winner shall be solely responsible for procuring and maintaining adequate travel insurance coverage, at his/her own cost, for travel from his/her origin city to Jeju, South Korea, including the full duration of the Retreat and any related travel. Such insurance shall be obtained from a reputable insurer and be subject strictly to the insurer’s policy terms, coverage limits, exclusions, underwriting criteria, and claims processes. The Promoter and/or FCM shall have no responsibility or liability in connection with the procurement, adequacy, validity, or performance of any travel insurance policy, or for any rejection, limitation, delay, or outcome of any insurance claim.
Flights, hotels, transport, meals, attractions, event venues, and activities may be
arranged through third-party airlines, hotels, operators, merchants, and service providers. All such services are subject to the respective providers’ terms, conditions, carriage rules, cancellation policies, safety requirements, and operational limitations. FCM shall not be liable for the acts, omissions, defaults, delays, cancellations, schedule changes, closures, force majeure events, service failures, or insolvency of such third-party providers.
The National Grand Prize is not transferable, exchangeable, refundable, or redeemable for cash, credit, or other alternatives, whether in whole or in part, except at the sole discretion of the Promoter. The winner may not sell, assign, nominate another traveler, or otherwise transfer any component of the National Grand Prize.
The winner must comply with all instructions, policies, safety measures, local laws, venue rules, airline requirements, hotel policies, and reasonable directions issued by FCM or third-party providers during the trip. FCM reserves the right to remove, refuse, or restrict participation of any winner whose conduct is unsafe, disruptive, unlawful, abusive, intoxicated, non-compliant, or likely to adversely affect the safety, enjoyment, or experience of others, without compensation.
If the winner fails to travel, misses any departure, check-in, activity, or scheduled program, withdraws voluntarily, or is denied boarding or entry for reasons not attributable to FCM, the relevant portion of the National Grand Prize shall be deemed forfeited and no replacement, refund, or compensation shall be provided.
The winner may be photographed, filmed, or recorded during pre-trip, on-trip, or post trip activities relating to the National Grand Prize. By accepting the National Grand Prize, the winner agrees that the Promoter, FCM, and their respective agencies may use the winner’s name, likeness, voice, photographs, videos, testimonials, and trip content for publicity, promotional, marketing, social media, internal reporting, and related purposes without further compensation, unless prohibited by law.
By accepting and participating in the National Grand Prize experience, the winner acknowledges and accepts that travel and participation may involve risks, including but not limited to flight disruption, illness, injury, property loss, weather events, activity related incidents, and travel delays. To the fullest extent permitted by law, the winner agrees to release and hold harmless the Promoter, FCM, and their respective affiliates, directors, officers, employees, agents, and contractors from and against claims, losses, damages, liabilities, costs, or expenses arising out of or in connection with the winner’s
participation in the National Grand Prize experience, except to the extent caused by fraud, wilful misconduct, or liability that cannot be excluded by law.
To the fullest extent permitted under applicable law, neither the Promoter nor FCM shall be liable for any indirect, incidental, consequential, special, punitive, or economic loss, including loss of enjoyment, loss of opportunity, loss of income, or additional personal expenses arising from or in connection with the National Grand Prize, travel arrangements, itinerary changes, or participation in any trip component.
The winner acknowledges and agrees that personal data may be collected, used, disclosed, and processed by the Promoter, FCM, and their respective service providers for purposes related to prize fulfilment, verification, travel booking, trip operations, insurance facilitation, emergency management, legal compliance, and administration of the consumer promotion, in accordance with applicable data protection laws and the Promoter’s and/or FCM’s privacy policies.
If the National Grand Prize or any part of it cannot be fulfilled, operated, or completed due to events beyond reasonable control, including but not limited to acts of God, natural disasters, severe weather, war, civil unrest, epidemic, pandemic, border closures, government restrictions, airline disruptions, labour disputes, or supplier failures, the Promoter and/or FCM reserve the right to cancel, postpone, substitute, modify, or withdraw the National Grand Prize or any component thereof without liability, subject to applicable law.
All decisions of the Promoter relating to winner eligibility, verification, forfeiture, substitution, trip fulfilment, and interpretation of these Terms and Conditions shall be final, conclusive, and binding. No correspondence will be entertained.
The winner acknowledges and agrees that personal data may be collected, used, disclosed, and processed by FCM, the Promoter, and their respective agents, affiliates, and service providers for purposes including but not limited to:
(b) prize fulfilment, travel booking, and itinerary coordination;
(c) communication, safety management, and emergency response; (d) insurance facilitation and claims processing; and
(e) administration of the Campaign and related operations.